Privacy Policy | Ethan Stone Wall Art

We are committed to safeguarding the privacy of our website visitors and customers, and in this policy we explain how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. When you use this website, Ethan Stone Wall Art is the data controller. We may update this policy from time to time, so you should check this page occasionally to ensure you are happy with any changes.

How we use your personal information

Account data:

We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.

Transactional data:

We may process information relating to transactions, including your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions for tax laws. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

Notifications:

We may send you notifications related to your orders by email or text message, to keep you up to date with the status of your order.

Correspondence:

When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This may include asking you to review our products and services after you have made a purchase.

Usage data:

We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use. We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We do this to monitor and improve our website and services and to monitor our marketing activity to provide you with the most relevant experience. Our website is not intended for children under the age of 18 and we do not knowingly collect data relating to children under the age of 18.

How We Store, Use, Share and Disclose Site Visitor's Personal Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Retaining your information

We’ll hold onto your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with us) for as long as is necessary to provide support-related reporting.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Legal Basis

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent:

In specific situations, we can collect and process your data with your consent. For example, when you tick a box and opt in to receive email communications. We will continue to send you these emails until you inform us via email that you wish to unsubscribe or update your preferences. You will still continue to receive any necessary transactional emails regarding your orders.

Contractual obligations:

In certain circumstances, we need your personal data to comply with our contractual obligations.

Legal compliance:

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.

Legitimate interest:

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to show you personalised products, recommendations or offers. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products.

Sharing your information

We do not sell any of your personal data to any third party. However, providing our services to you requires sharing your information with carefully selected and trusted third parties, as set out in this statement:

We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Transactional messages will be sent via third-party services who may retain records for reporting purposes.

Marketing

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to contact you to enforce our Terms and Coditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We may also contact you via email regarding marketing campaigns, newsletters, promotions, to send updates about our company, etc.

Emails:

If you have subscribed to our newsletter, we may send you emails to keep you aware of what we’re up to and help you find images of interest and to improve your customer experience. We may also record whether you have opened or clicked a marketing email that we have sent you to help us continue to deliver relevant marketing, content and product information to you. From time to time we may also send you surveys or feedback requests to help us improve our services and make our products and services more relevant to you. You can opt out of marketing emails at any time by email. You will still continue to receive any necessary transactional emails regarding your orders.

Online advertising:

We engage in online advertising, to help you see and find our products. We target banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. We run this activity to provide you with the most relevant marketing content.

The banners and ads you see will be based on information we hold about you, or your previous use of our site (for example, the pages or products you viewed) or on banners or ads you have previously clicked on.

Product reviews:

We may publish a review and photographs you have chosen to write and share via our third party partner platform, in order to share your customer experience with our website visitors and email subscribers to support the marketing of our images to potential customers. We are not responsible for the personally identifiable or other information you choose to submit as part of a review and we reserve the right to remove any review content generated by any customer at our sole discretion.

Social media:

We may publish and share any photographs or videos you have tagged Ethan Stone Wall Art/Ethan Stone Digital Art in a social media post or on your social media profile. This will be to support the marketing of our products and services to potential customers. We are not responsible for the personally identifiable or other information you choose to submit or tag and we reserve the right to remove any user content generated by any user at our sole discretion.

Your Rights

You have rights relating to your personal information, including the following:

-To be informed about how your personal information is used.

-To access the personal information we hold about you.

-To request that we delete your data, or stop processing it or collecting it, in some circumstances

-To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

-To complain to your data protection regulator - in the UK, the Information Commissioner's Office (ICO)

If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.

Contact Details:

Ethan Stone Wall Art

Ethan Stone - ethanstonepictures@hotmail.co.uk